Introduction
RESULYTICS SERVICES is a leading Global Business Services company, providing a range of services and solutions in outsourcing and operations management.
This Privacy Policy applies to all our customers as well as Website visitors. This Privacy Policy describes how RESULYTICS SERVICES (“RESULYTICS”, “us”, “we”) collects, receives, uses and discloses information, and what choices you have with respect to the information.
Services
It is RESULYTICS SERVICES's policy to respect your privacy regarding any information we may receive or collect while using our websites, processing and analytics platforms, collectively called ‘Services’. Our ‘Services’ primarily include following:
Websites: Our Websites provide the visitor features to connect with us with their queries.
Business Services: Data processing Services, which includes managing customer organization’s business processes
Consulting: Advisory and business transformation services
Digitization: Digitization of reporting platforms
Customer support desk: To allow our customers who have bought our services to contact us for any issues
This Privacy Policy applies when you use our Services.
Domains and Websites for this Policy
For the purposes of this Policy, the term, “Websites”, shall refer collectively https://resulyticsservices.com that the RESULYTICS SERVICES operates and that link to this Policy.
Data Controller and Data Processor
We process following types of personal data:
1. Customer Data – Personal data that forms part of data that is provided by our customers and their end-users for obtaining our services
2. Other Data - Personal data about our customers, visitors and other individuals that is collected and processed directly by us
Our Customers are the controller of ‘Customer Data’. RESULYTICS SERVICES is the processor of ‘Customer Data’ and the controller of ‘Other Data’.
Information We Collect
Customer Data
As customers, you provide data to us for processing as part of usage of our services.
Data received for business enablement
- RESULYTICS SERVICE’s customer organizations share personal^ data for availing our services through various custom built platforms.
- Personal data means your Name, Business Email Id, Your organization’s name or similar to this for customer account enablement.
Customer Support data
Customer Data
As customers, you provide data to us for processing as part of usage of our services.
- As customers, you may contact us for support through our ‘Info’ facility. Your* details may be asked to log support request in our Info facility.
- Personal data means your Name, Business Email Id, your organization’s name or similar to this to log support request in our helpdesk.
Other Data
We also collect data when you use our websites
Log Data – We use following data collected as part of logs
- Google Analytics services to analyse our Website traffic.
- Google’s crash reporting service through which we get details of the crash, device and user id associated with the crash
- Logs for usage of the custom built platforms
Data captured through ‘Get in touch’ form on the Website
- When you enquire about our products and services, we collect and store this data to communicate with you and respond to your enquiry. This includes your name, organization and email.
Testimonials
- From time to time, we may post testimonials on the Websites that may contain personal information. We obtain your consent to post your name along with your testimonial.
Cookies
- We collect data through cookies
RESULYTICS SERVICES uses cookies to identify and track Website visitors, their usage of RESULYTICS SERVICES websites, and their website access preferences. RESULYTICS SERVICES website visitors can control cookies through their browser settings. - For more details about how we use these technologies, please see our Cookie Policy.
How We Use Your Data
- How we use your personal data will depend on which Services you use and how you use those Services.
- 'Customer Data’ is used in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. RESULYTICS SERVICES is a processor or sub-processor of ‘Customer Data’ and Customer organization is the controller or processor.
- ‘Other Data’ is used by us to communicate with you by responding to your requests, comments and questions.
Lawful basis for processing
- We have lawful bases to process your personal data. We also use your consent as a basis for lawfully processing your personal data.
- We process your personal data only when we have a lawful basis. Presently, we use the Performance of Contract (i.e. to deliver the services to our customers) and consent as the lawful bases for processing. For certain processing, we may also use legitimate interests as provided under the Data Protection Regulations.
- Where you have consented to particular processing, you have a right to withdraw the consent at any time.
How we use ‘Customer data’
We use ‘Customer data’ data to authenticate them and authorize access to our services
We only process ‘Customer Data’ on behalf of our customers and in accordance with their instructions provided in the applicable Services agreement with us. We use the data to provide services as per the service agreement. We are recipients of data in this context and we use such data only for underlying purpose as aforesaid.
- To send emails and other communications. We may send you service and operations related email. We may also contact you to inform you about changes in our Services and our Services offerings. These communications are considered part of the Services.
- To send newsletters. We may send you newsletters with advice specific to country specific tax updates, regulations etc. These emails are sent as value added services and you may opt out of them.
- For customer support. If you send us a request (for example via a support email or via one of our feedback mechanisms), we respond to your request or to help your issues.
- For any other purpose as provided for in the Services Agreement between us and the customer, or as otherwise authorized by the customer
- In accordance with or as may be required by law.
How we use ‘Other data’
We may send you service-related messages or marketing / promotional materials. You may choose to restrict the collection or use of your personal information.
We will update you with improvements in our services, new features and from time to time also carry out direct marketing of our products and services. Direct marketing is carried out only if you consent to receive such communication from us.
Users under 16 years of age
The Sites and Services do not knowingly collect personal information from users under the age of 16.
If you are under the age of 16, you are not permitted to use the Sites and Services or to disclose Personal Information. If we learn we have collected or received Personal Information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@resulyticsservices.com.
Data Retention Policy
We will retain your personal information for as long as is needed to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
‘Customer Data’: RESULYTICS SERVICES will retain ‘Customer Data’ in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. When you decide to stop using our services, we delete all personal information about you.
‘Other Data’: We retain your information for as long as necessary for the purposes that we have described in this policy.
Your Rights
RESULYTICS SERVICES acts as a data processor or data sub processor for ‘Customer Data’ and data controller for the data collected through its website.
Wherever RESULYTICS SERVICES is a data processor or data sub processor, RESULYTICS SERVICES will respond only to data controller’s request with respect to exercising data subject rights and will not receive any direct requests from data subjects.
Your Rights to Control Data
Wherever RESULYTICS SERVICES is a data controller, we strive to give you ways to access, update/modify your data quickly or to delete it unless we have to keep that information for legal purposes.
These rights can be exercised by contacting us on info@resulyticsservices.com with your specific request.
Change or Correct Data: You can ask us to edit some of your personal data (e.g. your email id used for subscribing the newsletter). You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
Delete Data: You can ask us to erase or delete all or some of your personal data (e.g. if it is no longer necessary to provide Services to you).
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g. if we have no legal right to keep using it) or to limit our use of it (e.g. if your personal data is inaccurate or unlawfully held).
Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
Your information shared with others
To Comply with Laws
If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
Security Measures to Protect your Data
Security Measures
We implement security controls to prevent breaches and unauthorized access to your data.
We maintain reasonable and appropriate security measures to protect ‘Customer Data’ from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Protection of personal information
RESULYTICS SERVICES takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Other Information
Contact Information
You can contact us about this privacy policy or use of our services. If you have questions or complaints regarding this Policy, you may contact us through email at
info@resulyticsservices.com. You may contact us at our mailing address below
RESULYTICS SERVICES Private Limited
FL.NO. DIVA- 603 NYATI ELAN WAGHOLI PUNE MH 412207 IN
Privacy policy change
RESULYTICS SERVICES may change this Privacy Policy from time to time, at our sole discretion.
RESULYTICS SERVICES encourages visitors and customers to frequently check this page for any changes to its Privacy Policy. We will notify you of material changes in advance by email or by notice when you log in to the Sites and Services or both. You confirm that your continued use of our services after any change in this Privacy Policy will constitute your acceptance of such changes and agree to be subject to the revised privacy policy.
Cookie Policy
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep reentering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
We use following cookies:
| Cookie | Description | Duration | Type |
| sucuri_cloudproxy_ uuid_719f80d87 | null | 1 day | Other |
| VISITOR_INFO1_LIVE | This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website. | 5 months | Advertisement |
| YSC | These cookies are set by YouTube and is used to track the views of embedded videos. | Performance |
| Cookie | Description | Duration | Type |
| IDE | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. | 1 year | Advertisement |
| _ga | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors. | 2 years | Analytics |
| _gid | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. | 1 day | Analytics |
| _gat_gtag_UA_1211 95274_1 | Google uses this cookie to distinguish users. | 1 minute | Analytics |
You can opt out of use of Website cookies; however, you may not be able to use some or all of the features of the Services, or your experience will be different or less functional if You refuse/disable cookies.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
You can easily accept or reject the cookies on this site by choosing one of the following links: <Accept>/ <Reject>
