O2C Process Management

Order to cash (O2C) is one of an organization’s most critical and complex processes, yet executives rarely pay any real attention to it. It is simply the collection of all activities—from receiving an order through processing it and getting paid—that relate to making a sale and realizing the revenues from it.

We focus on improving your process quality, reduce Days Sales Outstanding (DSO), and ensure effective follow-up on receivables to improve net collections. With smooth transition processes, effective training, and a robust governance model, we ensure that you stay in control when you outsource your O2C processes to us.

Order to Cash: Key Functions

Accounts Receivable

  • Cash application
  • Debit/Credit notes processing
  • Credit control
  • Debtors Ageing Analysis
  • DSO management
  • Bad debts provisions & write-offs

Collections

  • Credit control
  • Payment follow-up
  • DSO management
  • Disputes management
  • Revenue recovery

Order Management

  • Order entry
  • Order tracking
  • Service management
  • Database management
  • Credit check
  • Customer master file maintenance

Billing

  • Freight & tax accounting
  • Invoice adjustments
  • Sales accounting/revenue accounting
  • Commission accounting
  • Accruals
  • Fraud monitoring

Reporting and Analysis

  • Sales trend analysis
  • Revenue forecasts
  • Cash management
  • Budgeting & planning
  • Month end reporting
  • Forecasting